Privacy Policy
Last updated Oct 11, 2026
Easy Grocery ("we", "us") runs an online grocery store for customers in the United States. This policy explains what information we collect, why, who we share it with, and the choices you have.
Information we collect
- Account information: your name, email address and phone number, and your password. We store the password only as a secure one-way hash, so we can never see it.
- Addresses: the shipping addresses you save or enter at checkout, and a ZIP code you may save in your browser to see delivery options.
- Orders: what you ordered, the amounts, the delivery option, the order status, any notes you add, and tracking numbers.
- Payment information: payments are processed by our payment partner. We never receive or store your full card or bank details. We keep the payment amount, method type, status and transaction reference. If you upload a payment screenshot, we store it to confirm your payment.
- Delivery photos: we may upload proof of delivery (photos or documents) to your order, visible only to you and us.
- Messages: what you send through live chat, the Messages section of your account or the Contact Us form, including any photos you attach. If you chat without an account, we ask for your name and email so we can reply.
- Technical information: basic data your browser sends (IP address, device and browser type, pages visited), used for security, preventing abuse and keeping the site working.
Cookies and similar technologies
- Essential cookies keep you signed in, protect forms against forgery and remember your live-chat conversation. Your cart is stored in your own browser.
- Advertising and measurement: we may use the Meta (Facebook/Instagram) Pixel. It records events such as page views, product views, add-to-cart, checkout and purchase (with order value), so we can measure and improve our ads. Meta may use cookies and receive information such as your IP address and browser details under its own policies. You can limit this in your browser settings, with an ad blocker, or in your Facebook/Instagram ad preferences.
How we use your information
- To create and manage your account and process, deliver and support your orders.
- To confirm payments, prevent fraud and keep the store secure.
- To send order, payment, shipping, password-reset and support emails, and to answer your messages.
- To measure and improve our store and our ads.
- To comply with the law.
We do not sell your personal information.
Service providers we share information with
We share only what each service needs to do its job for us:
- Our payment partner processes your payments.
- Geoapify suggests addresses as you type. The text you type in the address field is sent to it.
- Resend delivers our emails (your email address and the message).
- 17TRACK checks the carrier tracking status of shipped orders (the tracking number and carrier only).
- Shipping carriers and the suppliers we buy from receive your name, address and phone number, to deliver your order.
- Meta receives the advertising events described above, if the Pixel is turned on.
- Our hosting provider stores the website and its data in the United States.
We may also disclose information when required by law, or to protect our rights and our customers' safety.
How long we keep information
We keep account data while your account is open. We keep order records (including payment references) for as long as needed for accounting, tax, fraud-prevention and legal purposes, usually up to 7 years. We keep messages, payment screenshots and delivery photos while they are needed to support your order, and delete them when you ask (unless we must keep them by law). Sign-in sessions expire automatically.
Your rights and choices
You can view and update your account details, addresses and orders in My Account. To get a copy of your information, correct it, or delete your account and data, email support@easygrocery.site from your account email address. We will respond within 30 days.
California residents (CCPA/CPRA)
California residents have the right to know what personal information we collect and how we use and share it, to request a copy, to request correction or deletion, and not to be discriminated against for using these rights. We do not sell personal information. Using the Meta Pixel for advertising may be considered "sharing" for cross-context behavioral advertising; you can opt out by emailing support@easygrocery.site with the subject "Do not share", or by using a browser that sends a Global Privacy Control signal. You may use an authorized agent; we may need to verify your identity before acting on a request.
Children
Our store is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has given us information, contact us and we will delete it.
Security
We use HTTPS encryption, hashed passwords, protected admin access, and private storage for uploaded files. No system is perfectly secure, so please use a strong, unique password.
Changes
We may update this policy. The "Last updated" date above shows when it last changed. Important changes will be posted on this page.
Contact
Easy Grocery · support@easygrocery.site
Questions? Email support@easygrocery.site.